Attentive waiter skilled, trained barista and branch manager in providing exceptional customer service experiences. Proficient in anticipating guest preferences and creating a seamless atmosphere. Committed to enhancing patron satisfaction, along with dynamic team leader skilled in managing diverse teams and optimizing operations. Experienced in delegation, training, and conflict resolution. Dedicated to achieving team success and driving organizational growth."
Waiter
Peebls Vikar Service, Copenhagen Aug 2024- Oct 2024
I am currently working with Vikar service Peebls as a waiter, specializing in a la carte service, event catering, and buffet-style setups. My experience allows me to adapt to various dining settings while ensuring excellent customer service and smooth event execution.
Bar Manager
Old English Pub, Copenhagen Aug 2023 – May 2024
Responsible for staff management, inventory control, menu development, customer service, safety compliance, financial management, promotions, maintenance, training, and performance monitoring.
Supervisor/Manager
Tivoli A/S, Copenhagen July 2022 - July 2023
Managed teams, operations oversight, new employee hiring, customer service, collaborations, financial management, compliance, inventory control, HR management, problem resolution, reporting, and analysis.
Waiter (On-caller)
Tivoli Hotel & Congress, Copenhagen Sep 2020 - Dec 2022
Provided exceptional service, proficient in menu knowledge, order taking, and guest satisfaction.
Team Leader/Manager
Pret A Manger, London, UK Jun 2016 - Feb 2019
Promoted Barista to Team Leader and then manager, responsible for various aspects of business operations, including team management, customer service, speed of service, safety, standards, ordering, rota, target, production, shop review, and communication.
Barista
Pret A Manger, London, UK June 2014 - Jan 2016
Expertly crafted beverages, engaged with customers, completed training programs at Pret Academy, and promoted to Barista.
Room Service Waiter
Four Seasons Hotel, London, UK Jun 2012 - Jun 2014
Ensured timely delivery of food and beverage items, addressed guest queries, maintained cleanliness, and looked after guests' needs.
Senior Waiter
Eastern Eye Restaurant, UK Sep 2010 - Jun 2012
Managed front-of-house team, welcomed guests, ensured timely delivery of food and beverage items, answered guest queries, and maintained cleanliness.
Skills
Barista, host, waiter, customer service, silver service, table setting food and drinks service. shift planning, Safety and Standard, staff training, Floor management and people management.
